Privacy Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

1. Who We Are

De-BOSS Xclusive Hotel & Suites is a luxury hospitality establishment dedicated to providing exceptional accommodation, dining, conference, and guest services. As part of delivering these services, we collect and process certain personal information to facilitate reservations, improve guest experiences, and comply with applicable laws.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email
• address
• Phone number
• Residential or mailing address
• Nationality
• Emergency contact information

Booking Information

• Reservation details
• Room preferences
• Check-in and check-out dates
• Number of guests
• Special requests
• Booking history

3. How We Use Your Information

We use your information to:

• Process room reservations
• Confirm and manage bookings
• Provide hotel services
• Verify guest identity
• Process payments
• Communicate booking updates
• Respond to enquiries
• Improve our services
• Personalize guest experiences
• Send newsletters and promotional offers (where consent has been provided)
• Maintain security within our premises
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent
• Performance of a contract (such as fulfilling your reservation)
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate business interests, provided these do not override your rights and freedoms

5. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only with:

• Payment service providers
• Booking technology providers
• IT service providers
• Government or law enforcement agencies where legally required
• All third parties are required to protect your information and use it only for the purposes for which it was provided

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

These measures include:

• Secure encrypted connections (SSL)
• Access controls
• Password-protected administrative systems
• Regular security monitoring
• Secure data storage
• Restricted staff access to sensitive information

While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Maintain secure sessions
• Analyze website traffic
• Improve website functionality
• Measure website performance

You may disable cookies through your browser settings; however, doing so may affect certain website features.

8. Marketing Communications

With your consent, we may send you:

• Promotional offers
• Seasonal discounts
• Hotel updates
• Event announcements
• Travel inspiration
• Newsletters

You may unsubscribe from these communications at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your reservation
• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your personal data in a portable format
• Lodge a complaint with the appropriate regulatory authority

Requests may be submitted using the contact details provided below.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or legal guardian where required by law.

12. Third-Party Services

Our website may contain links to third-party websites or integrate services such as payment gateways or map providers. We are not responsible for the privacy practices of those third parties and encourage you to review their respective privacy policies.

13. CCTV Monitoring

For the safety and security of our guests, staff, and property, CCTV cameras may operate in selected public areas of the hotel.
Recordings are used solely for security, safety, and legal purposes and are retained only for an appropriate period, unless required for investigations or legal proceedings.

14. Compliance with Nigerian Data Protection Laws

De-BOSS Xclusive Hotel & Suites is committed to handling personal information responsibly and in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA) 2023, and any other relevant regulations governing the collection, processing, storage, and protection of personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page with a revised "Last Updated" date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.